PRIVACY POLICY

Translation Pod is a language services provider registered at the following address: Keltan House, 115 Mare Street, London, E8 4RU, United Kingdom.

This Privacy Policy is intended to inform users of our website https://www.translationpod.com about the type of personal data we collect and how it is used in accordance with the EU General Data Protection Regulation (GDPR) and the UK Data Protection Act 2018.

 

THE PERSONAL DATA WE COLLECT

We collect the following personal data when you enter your details on our contact page or join our mailing list:

  • Your name and surname
  • Your company name
  • Your email address
  • Your subscription preferences
  • Information about how you use our emails (opens, clicks, forwarding to another email address)

 

HOW WE USE YOUR PERSONAL DATA

We process and store your personal data in order to:

  • Keep a record of users who are interested in receiving our newsletter
  • Provide users with information about our services for marketing purposes
  • Respond to requests for quotes as well as any other queries

Your personal information is shared with Mailchimp, the platform we use to send our marketing communications and manage our mailing lists. For more information, please read the MailChimp privacy policy here: https://mailchimp.com/legal/privacy/ 

Your personal information will not be shared with any other third party unless we have your permission or are required to do so by law.

 

LEGAL GROUNDS FOR COLLECTING DATA

We collect and process your personal data based on the following legal grounds: 

  • Consent – We may use your personal data as described in this Privacy Policy subject to your consent. To withdraw your consent, you can contact us via our Contact Us page. Where required by data privacy laws, we will rely on this consent for marketing and analytics purposes. 
  • Contractual necessity – We may need to collect and process your personal data when you enter into a contract with us, i.e. for the purposes of providing you with professional services and/or support. 
  • Legal obligation – We may need to collect and process your personal data to comply with legal obligations to which Translation Pod is subject. 
  • Legitimate interests – We may use your personal data for our legitimate interests to provide translation, subtitling and copywriting services as well to improve our services. Where required by data privacy laws, we will rely on these legitimate interests for marketing and analytics purposes.

 

MARKETING

You may receive communications about our recent activities if you have contacted us about our services or provided us with your details and you have not unsubscribed from our marketing communications.

 

OPTING OUT

You can unsubscribe from the emails we send you at any time by replying to the email address shown or by clicking on the unsubscribe link at the bottom of the email.

 

COOKIES

We use Google Analytics to help us understand how visitors use our website. This helps us to improve your experience when you browse our site and provide relevant information about our services. 

Google Analytics tracks the pages you visit, how long you spend on each page, how you got to the site and what you click on while you’re visiting the site. It does not store personally identifiable information (for example your name or address).

 

RETENTION PERIOD

We only store your information for as long as it is required for the purposes set out in this policy.

 

RIGHT OF ACCESS

You have the right to access, correct, modify or delete the personal data we hold about you. You can exercise these rights by contacting us verbally or in writing using the details provided on our Contact page.

If you think we have processed your personal data unlawfully or contrary to your rights, you also have the right to submit a complaint to the Information Commissioner’s Office (ICO) in the UK: www.ico.org.uk/concerns